Answer Customer
Questions
Instantly.
An AI Support Assistant that answers FAQs, finds order information, recommends products, creates support tickets, and hands off complex issues to your team—24/7.
Designed for eCommerce, SaaS, healthcare, and service businesses.
Where is my order #4892?
I found your order! It's currently out for delivery and expected today by 5pm.
Can I change the delivery address?
✓ I've updated your delivery address. You'll receive a confirmation email shortly.
The instant support resolution engine
From raw user question to verified API resolution or smart human handover in milliseconds.
Customer asks a question
Engagement starts instantly. Customers type questions about shipping times, product features, return rules or order states.
Semantic vector search
The AI searches your connected knowledge bases (Notion docs, helpdesk, GitBooks, or uploaded PDF manuals) to find exact facts.
Fetches third-party DB details
Instantly cross-references backend databases like Shopify (order tracking) or Stripe (payment status) to pull personalized answers.
Formulates verified response
Delivers a contextually perfect resolution in under 2 seconds. Recommends secondary products or generates return labels instantly.
Intelligent human handoff
If a question requires manual triage, the AI automatically creates a Zendesk ticket and alerts your support team via Slack.
Engineered to automate your customer operations
Integrate AI into your helpdesk to slash wait times, deflect tickets, and drive customer satisfaction.
Deflect 80% of Tickets
Instantly resolve repetitive queries like returns, shipping status, and FAQs, freeing up your team for complex issues.
Instant Resolution
Average answers are generated in under 2 seconds. No queues, no emails sitting in inboxes, no customer frustration.
Order & Invoice Sync
Integrates directly with Shopify and Stripe APIs to fetch tracking links, update delivery addresses, and query billing states.
Semantic Ingestion
Ingests your existing Notion spaces, Zendesk help centers, GitBooks, or raw product manuals to extract validated facts.
Smart Ticket Triage
When a customer has a complex query, the AI seamlessly writes a Zendesk/HelpScout ticket and handshakes the conversation.
Product Recommendations
Suggests items based on context (e.g. matching accessories, sizes, restocks) to drive incremental checkout revenue.
24/7 Multilingual Support
Answers questions at 3:00 AM in over 50 languages. Scale global operations without building international offices.
Reduce Support Expenses
Handle unlimited concurrent support tickets without paying for additional agents or human shifts.
Connected to your helpdesk & store
Instantly syncs with your knowledge bases, e-commerce engines, and support desks to retrieve verified records.
Customer Inquiry
Asks a questionSupport Agent AI
Answers instantlyKnowledge Base
Searches Notion/ZendeskeCommerce Sync
Queries Shopify/StripeHuman Handoff
Creates Zendesk/Slack alertTailored to your support operational model
See how different industry verticals integrate our support assistant to deflection rates.
eCommerce Stores
Instantly tracking parcel codes, handling cancellations, returning labels, and handling checkout queries.
SaaS Platforms
Answering API documentation questions, guiding subscriptions, and creating Jira/Zendesk tickets for bug reports.
Healthcare Clinics
Displaying clinic operational hours, matching insurance policies, and routing patients to schedule tools.
Service Businesses
Answering warranty queries, checking pricing details, and redirecting complex requests to human specialists.
Deflect tickets and eliminate wait queues
How static email ticket queues compare to an interactive, immediate resolution assistant.
| Funnel Metric | Legacy Support Inbox | AISupport Assistant |
|---|---|---|
| First Response Time | 4 to 12 hours average (frustrated shoppers) | Under 2 seconds (instant answers) |
| First Contact Resolution | 50% average (requires multi-turn emails) | 80% - 90%+ resolved on first message |
| Friction & Dropoffs | High (filling ticket fields is exhausting) | Zero (instant answers directly in chat) |
| eCommerce Integrations | Manual lookups in Shopify/Stripe panels | Automatic lookup and tracking updates |
| Bandwidth Capacity | Limited (agents burn out in peak season) | Unlimited (scales to 10k concurrent chats) |